Written communication is in the form of letters, circulars, notes, manuals, house magazines etc., in the organizational context. Besides, there may be diaries, suggestion systems etc. Where written communication is used. Like oral communication, a part of the total communication of an organization is in written form. With the invention of interest, instant written communication has been facilitated.
Examples of written communications generally used with clients or other businesses include:
- Internet websites
Advantages/Merits of Written Communication
1. Authenticity: Written communication is authentic whether it is in the form of orders or organizational manuals. Where any thing comes in writing, people tend to take it more seriously and it becomes binding on them. Therefore, it has much force as compared to oral communication.
2. Communication to distance place: It is suitable for long distance communication and repetitive standing orders.
3. Proof for future Reference: It creates permanent record of evidence. It can be used for future reference. Can be used as legal document.
4. It can be sent to many persons at a time.
5. It is suitable for sending statistical data, chart, diagram, pictures, etc.
Disadvantages/Demerits of Written Communication
- It is time-consuming. Composing a message in writing takes much time. Writing letters, typing orders, notices, etc. and sending to appropriate destination require time. Feedback process also is not instant.
- It is expensive not so much due to postal charges but in terms of so many people spending so much of their time.
- It cannot maintain strict secrecy which would have been possible in oral communication.
- Written communication has no scope for immediate clarification if not understood properly.
- Being written in nature it is less flexible and cannot be changed easily.
- It is not effective in the case of emergency.