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Introduction to Hotel Industry

The word hotel is derived from French, which refers to the version of the townhouse. The word hotel could have also derived from the hostel which means “a place to stay for traveler”.

A hotel or inn is defined by British law as a place where the bonafide traveler can receive food and shelter, provided he is in a position to pay for and is in a condition to be received.

Alternatively, a hotel may be defined as “an establishment whose primary business is to provide lodging facilities to a genuine traveler along with food, beverage, and sometimes recreational facilities too on the chargeable basis”

Through hotel establishments that provide paid accommodation, generally for a short duration of stay.

Other establishments such as hospitals, college hostels, and prisons, which offer accommodation, do not qualify as hotels since they do not cater to the specific needs of travelers

It provides a number of additional services such as restaurants, bars, swimming pools, health care, and retail shops and also provides the business facilities like conference halls, banquet halls, broad rooms, and space for providing parties like birthdays, marriages, etc.

Most modern hotels now a day’s provide basic facilities in rooms – a bed, a cupboard, a small table, air conditioner/heaters, bathroom, etc. Along with other features like a telephone, STD/ISD facility, a telephone set with cable channel, and board band internet connectivity. Some rooms also provide minibars containing snacks and drinks and tea, coffee, tea bags, sugar, and creamer.

Departments of Hotel

The organization of hotels today is very complex and comprises various departments all department may have their own manager. Departments fall under the category of:

1. Front Office Department

2. Housekeeping Department

3. Food and Beverage Service Department

4. Kitchen or Food Production Department

5. Engineering and Maintenance Department

6. Accounts and Credits Department

7. Security Department

8. Human Resources (HR) Department