A store manager is a person, who is responsible for managing the overall functioning of the store is called a store manager. Care of the day to day operations of the store and ensures maximum profitability for his store.
Responsibilities of a store manager
- Overall care of staff and their well-being.
- Keep staff motivated.
- Presentation of the store and advertising displays.
- Recruiting, performance management, and workplace scheduling.
- Product management, including ordering, receiving, price changes, handling damaged products, and returns.
- Team Development, facilitating staff learning training, and development.
- Problem-solving, handling unusual circumstances.
- To understand customer service principles.
- To handle problems and questions to customers.
- Basic computer applications in-store management and materials control.
Other Responsibilities Include
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits, etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances, etc)
- Be a shining example of good behavior and high performance
- Additional store manager duties as needed
- Monitor stock levels and purchases and ensure they stay within budget.
- Deal with complaints from customers to maintain the store’s reputation.
- Inspect the areas in the store and resolve any issues that might arise.
- Plan and oversee in-store promotional events or displays.
- Keep abreast of market trends to determine the need for improvements in the store.
- Analyze sales and revenue reports and make forecasts.
- Ensure the store fulfills all legal health and safety guidelines.
- Extending Customer Services.