Store Manager: Roles and Responsibilities

A store manager is a person, who is responsible for managing the overall functioning of the store is called a store manager. Care of the day to day operations of the store and ensures maximum profitability for his store.

Responsibilities of a store manager

  • Overall care of staff and their well-being.
  • Keep staff motivated.
  • Presentation of the store and advertising displays.
  • Recruiting, performance management, and workplace scheduling.
  • Product management, including ordering, receiving, price changes, handling damaged products, and returns.
  • Team Development, facilitating staff learning training, and development.
  • Problem-solving, handling unusual circumstances.
  • To understand customer service principles.
  • To handle problems and questions to customers.
  • Basic computer applications in-store management and materials control.

store manager

Other Responsibilities Include

  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
  • Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
  • Ensure high levels of customers satisfaction through excellent service
  • Complete store administration and ensure compliance with policies and procedures
  • Maintain outstanding store condition and visual merchandising standards
  • Report on buying trends, customer needs, profits, etc
  • Propose innovative ideas to increase market share
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Deal with all issues that arise from staff or customers (complaints, grievances, etc)
  • Be a shining example of good behavior and high performance
  • Additional store manager duties as needed
  • Monitor stock levels and purchases and ensure they stay within budget.
  • Deal with complaints from customers to maintain the store’s reputation.
  • Inspect the areas in the store and resolve any issues that might arise.
  • Plan and oversee in-store promotional events or displays.
  • Keep abreast of market trends to determine the need for improvements in the store.
  • Analyze sales and revenue reports and make forecasts.
  • Ensure the store fulfills all legal health and safety guidelines.
  • Extending Customer Services.

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